Privacy Policy

Golden Herbs respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information we may collect, why we use it, how it may be shared, how we protect it and the choices available to you.

Effective Date

22 August 2026. This policy applies to personal information collected through the Golden Herbs website, official ordering/contact channels and related customer-support interactions, subject to the services and technologies actually used by Golden Herbs.

Information We May Collect

Depending on how you interact with us, we may collect information such as your name, phone number, email address, delivery address, billing/order details, products purchased, messages you send us, customer-service records and information needed to process or verify an order. We may also receive technical information such as IP address, browser/device information, approximate usage data and website activity where our website or third-party tools collect it.

Information You Provide Voluntarily

You may provide information when you place an order, request a consultation, contact customer support, submit a form, communicate through an official messaging channel or otherwise interact with Golden Herbs. Please avoid sending sensitive information that is not necessary for your request.

How We Use Information

We may use personal information to process and deliver orders, communicate about orders, respond to questions, provide customer support, manage returns/refunds, verify information, prevent fraud or misuse, maintain business records, improve the website and services, and send promotional communications where permitted and where you have requested or consented to receive them.

Orders and Delivery

Order information may be shared with payment providers, courier/delivery partners or other service providers when necessary to complete an order. We aim to share only information reasonably needed for the relevant service.

Payments

Where payment services are provided by a third-party payment provider, payment information may be processed directly by that provider according to its own privacy and security practices. Golden Herbs should not store complete payment-card credentials unless its payment process specifically requires and lawfully permits such storage.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to keep the site functioning, remember preferences, understand website usage, improve performance and support relevant website features. The actual cookies used depend on the WordPress, WooCommerce, analytics, advertising and other services installed on the website.

Analytics and Third-Party Services

Golden Herbs may use third-party services such as hosting, analytics, payment, courier, email, messaging, security or marketing providers. These services may process information according to their own terms and privacy policies. The current third-party services used by the website should be listed and reviewed before this policy is published.

Marketing Communications

If you receive promotional emails, messages or other marketing communications from Golden Herbs, you may request to stop receiving them by contacting us or using an unsubscribe option where provided. Transactional and service messages relating to an order may still be sent when necessary.

How We Protect Information

We use reasonable administrative, technical and organisational measures appropriate to the nature of the information and our business to reduce the risk of unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, record-keeping, dispute handling, security and legal obligations. The specific retention periods used by Golden Herbs should be confirmed internally and documented where appropriate.

Your Requests

Subject to applicable law and verification of identity, you may contact us to ask about personal information we hold about you, request correction of inaccurate information, ask questions about its use, or request deletion where appropriate. Some information may need to be retained where required for legitimate business, legal, security or dispute-resolution purposes.

Children's Privacy

Our website is not intended to knowingly collect personal information directly from children for independent purchasing or marketing purposes. If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the information and take appropriate action.

External Links

Our website may contain links to third-party websites or services. Golden Herbs is not responsible for the privacy practices or content of third-party sites. Please review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices or legal requirements change. The updated version will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact Golden Herbs at Help@goldenherbs.pk or 0306-9122288. Business location: Gujranwala, Pakistan.