Shipping Policy

At Golden Herbs, we aim to make every order simple, clear and reliable. This Shipping Policy explains how orders are processed, dispatched and delivered. Please review it before placing an order.

Effective Date

22 August 2026. This policy applies to orders placed through Golden Herbs' website or other official ordering channels, subject to the availability of the products ordered.

Where We Deliver

Golden Herbs currently ships within Pakistan, subject to courier coverage and service availability. Some remote or restricted locations may require additional delivery time or may not be serviceable. If your address is outside our normal delivery coverage, we will contact you before dispatch where possible.

Order Processing

Orders are prepared for dispatch after the order details have been received and, where applicable, payment or order confirmation has been completed. Our target processing time is [CONFIRM]. Orders placed on public holidays or outside business hours may begin processing on the next working day.

Delivery Times

Estimated delivery is [CONFIRM] working days after dispatch. Remote areas may take longer. Delivery estimates are estimates rather than guaranteed dates and can be affected by weather, courier capacity, public holidays, incomplete addresses and other events outside our reasonable control.

Shipping Charges

Applicable delivery charges are [CONFIRM]. If a shipping charge applies, it should be clearly communicated to the customer before the order is confirmed. Any promotional free-shipping offer is subject to the terms displayed with that offer.

Cash on Delivery / Payment

Cash on Delivery is [CONFIRM]. Other available payment methods are [CONFIRM]. Orders may require confirmation before dispatch where necessary to protect customers and the business from incorrect or fraudulent orders.

Order Confirmation

Please provide an accurate name, phone number and complete delivery address when placing an order. We may contact you to verify order details. If we cannot reasonably verify or fulfill an order, we may contact you to correct the information or cancel the order.

Tracking

Where courier tracking is available, tracking information will be provided through [CONFIRM: SMS, WhatsApp, email, website or other method]. Tracking updates are controlled by the courier and may not appear immediately after dispatch.

Delivery Delays

If a delivery is delayed, please contact us at Help@goldenherbs.pk or 0306-9122288. We will assist with the courier where reasonably possible. Delivery delays do not automatically create a right to a refund of the product price; any cancellation or refund will be handled under the applicable return/refund terms.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and reachable contact number. If an order is returned because of an incorrect, incomplete or unreachable delivery address, additional delivery charges may apply for re-dispatch, or the order may be handled under our return/refund terms.

Damaged or Opened Parcel

If a parcel arrives visibly damaged, tampered with or materially opened, please document the condition with photographs or video where possible and contact us promptly at Help@goldenherbs.pk. We will review the issue and coordinate the appropriate next step.

Missing or Wrong Item

If you receive an incorrect, incomplete or missing item, contact us as soon as reasonably possible with your order details and supporting photographs. We will investigate the order and, where the issue is verified, provide an appropriate resolution under our return/refund process.

Contact Us

For shipping questions, delivery support or order assistance, contact Golden Herbs at Help@goldenherbs.pk or 0306-9122288. Business location: Gujranwala, Pakistan.