Frequently Asked Questions

Find quick answers to common questions about Golden Herbs products, ordering, delivery, returns, refunds and free consultation.

1. What is Golden Herbs?

Golden Herbs is a Pakistan-based herbal and wellness brand offering products across categories such as herbal teas, herbal powders, herbal oils, honey, seeds, superfoods, health and beauty products.

2. Where does Golden Herbs deliver?

We currently deliver within Pakistan, subject to courier coverage and service availability. Some remote locations may require additional time.

3. How long does delivery take?

Standard delivery is estimated at [CONFIRM DELIVERY TIME] working days after dispatch. Delivery may take longer for remote areas, holidays, weather disruptions or courier delays.

4. How can I place an order?

Browse the products you want, select the required quantity or option, add the items to your order and complete the available ordering process. If you need assistance, contact Golden Herbs on WhatsApp at 0306-9122288.

5. Do you offer Cash on Delivery?

Cash on Delivery is [CONFIRM]. Available payment methods and any applicable conditions are shown during the ordering process or confirmed by our team.

6. How can I track my order?

Where courier tracking is available, tracking information will be shared through [CONFIRM SMS/WhatsApp/EMAIL]. If you need help, contact us with your order details.

7. What should I do if my parcel is damaged?

Take photographs of the package and product where possible and contact Golden Herbs promptly. Keep the packaging until the issue has been reviewed.

8. Can I return a product?

Eligible returns may be accepted for verified damaged, incorrect or incomplete orders and other circumstances covered by our Return Policy. Contact us promptly after delivery.

9. How do I request a refund?

Contact Golden Herbs with your order number, contact details and reason for the refund request. We may ask for photographs or other supporting information before approving the refund.

10. How long does a refund take?

Once approved, Golden Herbs will initiate the refund within [CONFIRM REFUND PROCESSING TIME]. The time for funds to appear may depend on the payment provider or bank.

11. Can I get help choosing a product?

Yes. You can contact Golden Herbs on WhatsApp at 0306-9122288 for a free general product and wellness consultation.

12. Is the consultation medical advice?

No. Golden Herbs consultations provide general product information and are not a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

13. Can I use herbal products while taking medicines?

If you take medication, are pregnant or breastfeeding, have allergies or manage a medical condition, consult a qualified healthcare professional before using herbal or wellness products.

14. How should I use a product?

Follow the usage instructions, serving information and warnings provided on the product label. If you are unsure, contact Golden Herbs for general product information.

15. How can I contact Golden Herbs?

WhatsApp: 0306-9122288 | Email: Help@goldenherbs.pk | Location: Gujranwala, Pakistan.