Delivery Information

Golden Herbs aims to make delivery simple and transparent. This page explains how your order is processed, dispatched and delivered across Pakistan.

Where We Deliver

We currently deliver within Pakistan, subject to courier coverage and service availability. Some remote, restricted or difficult-to-service areas may require additional time or may not be serviceable.

Order Processing

Orders are normally prepared for dispatch after order confirmation. Our current target processing time is [CONFIRM PROCESSING TIME]. Orders placed on holidays or outside normal business hours may begin processing on the next working day.

Estimated Delivery Time

Standard delivery is estimated at [CONFIRM DELIVERY TIME] working days after dispatch. Remote areas may take longer. Delivery dates are estimates and can be affected by courier capacity, weather, public holidays, incomplete addresses and other circumstances outside our reasonable control.

Shipping Charges

Delivery charges are [CONFIRM SHIPPING CHARGES]. Any free-delivery promotion will be subject to the terms displayed with the relevant offer.

Cash on Delivery

Cash on Delivery is [CONFIRM AVAILABILITY]. If available, some orders may be subject to confirmation before dispatch.

Order Confirmation

Please provide your correct name, phone number and complete delivery address. Golden Herbs may contact you to confirm order details before dispatch.

Tracking Your Order

Where tracking is available, tracking details will be shared through [CONFIRM SMS/WhatsApp/EMAIL]. Courier tracking may take some time to update after dispatch.

Delivery Delays

If your order is delayed beyond the normal estimated period, contact us at Help@goldenherbs.pk or 0306-9122288. We will assist with the courier where reasonably possible.

Incorrect Address or Unreachable Customer

Customers are responsible for providing an accurate address and reachable phone number. If an order is returned because the address is incomplete or the customer cannot be reached, additional delivery charges may apply for re-dispatch.

Damaged or Tampered Parcel

If your parcel arrives visibly damaged or tampered with, photograph the package before opening where possible and contact Golden Herbs promptly. We will review the issue and guide you through the next step.

Missing or Incorrect Product

If an item is missing or you receive the wrong product, contact us promptly with your order details and photographs where requested. Verified issues will be handled under our Return and Refund policies.

Contact for Delivery Support

WhatsApp: 0306-9122288 | Email: Help@goldenherbs.pk | Location: Gujranwala, Pakistan.