Terms & Conditions

Welcome to Golden Herbs. These Terms & Conditions govern your use of our website and your purchase of products or services through our official channels. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law.

Effective Date

22 August 2026. Please read these terms together with our Shipping Policy, Privacy Policy and applicable Return/Refund policy.

About Golden Herbs

Golden Herbs is a Pakistan-based wellness and herbal-products business located in Gujranwala, Pakistan. Contact: Help@goldenherbs.pk | 0306-9122288.

Website Use

You agree to use this website lawfully and responsibly. You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, impersonate another person, or use website content or services for unlawful purposes.

Product Information

We aim to describe products, ingredients, sizes, quantities, prices and images accurately. Product colours and appearance may vary slightly due to screen settings, photography and manufacturing or packaging variations. Where a product specification is material to an order, please review the product information carefully before ordering.

Wellness Information and No Medical Advice

Golden Herbs products and website content are provided for general wellness and informational purposes and are not a substitute for diagnosis, treatment or advice from a qualified healthcare professional. Customers should read product labels and follow applicable usage directions. If you are pregnant, breastfeeding, taking medication, managing a medical condition or have concerns about an ingredient, consult an appropriately qualified healthcare professional before use.

Prices and Availability

Prices and product availability may change without notice. We may correct typographical, pricing or product-information errors. If an obvious error affects an order that has not yet been fulfilled, we may contact the customer to confirm the correct information or cancel the affected order and provide any refund that is due.

Placing an Order

When you submit an order, you are making a request to purchase the selected products. An order is subject to product availability, verification and acceptance by Golden Herbs. We may contact you to confirm order details, particularly where delivery information or payment information requires clarification.

Order Cancellation

Order cancellation is subject to the cancellation window and process stated by Golden Herbs. Please contact us as soon as possible if you need to cancel an order. Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund process may apply.

Payment

Available payment methods are [CONFIRM]. You agree to provide accurate information required to complete the chosen payment method. Where a third-party payment provider is used, its own terms may also apply.

Delivery

Delivery is governed by our Shipping Policy. Customers are responsible for providing a complete and accurate delivery address and reachable contact number. Delivery times are estimates and may be affected by courier operations, weather, public holidays and circumstances outside our reasonable control.

Returns and Refunds

Returns and refunds are governed by the applicable Golden Herbs Return/Refund Policy. Customers should review that policy before ordering. Where a product is damaged, incorrect, incomplete or otherwise eligible for a remedy, customers should contact us promptly with the relevant order information and supporting evidence where requested.

Customer Responsibilities

Customers are responsible for reviewing product information and applicable usage directions, providing accurate order information, accepting delivery where reasonably possible, and using products only as intended. Customers should not rely on website content as personalised medical, legal or financial advice.

Intellectual Property

Unless otherwise stated, website text, graphics, logos, product photography, branding, layout and other original materials are owned by or licensed to Golden Herbs. You may not reproduce, modify, distribute, sell, publish or commercially exploit such material without prior written permission, except where permitted by applicable law.

Third-Party Services and Links

The website may rely on or link to third-party services such as payment providers, couriers, analytics platforms or social networks. Third-party services are subject to their own terms and policies, and Golden Herbs is not responsible for matters solely within a third party’s control.

Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted, error-free or completely secure operation. We may temporarily suspend or change website features for maintenance, security, updates or operational reasons.

Limitation of Liability

To the extent permitted by applicable law, Golden Herbs will not be responsible for losses that are not reasonably foreseeable or that result from events outside our reasonable control. Nothing in these terms is intended to exclude or restrict any right or liability that cannot lawfully be excluded or restricted.

Events Outside Our Control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, courier disruptions, telecommunications or internet failures, power outages, governmental restrictions or other events of a similar nature.

Changes to These Terms

We may update these Terms & Conditions from time to time. Changes become effective when the updated terms are posted on this page, unless a different effective date is stated.

Governing Law and Disputes

These terms are intended to operate under the laws applicable to Golden Herbs and its customers in Pakistan. Any dispute should first be raised with Golden Herbs so that the parties can attempt to resolve it through good-faith customer support. Mandatory rights and remedies available under applicable consumer-protection or other laws are not intended to be excluded.

Contact Us

Questions about these Terms & Conditions can be sent to Help@goldenherbs.pk or 0306-9122288. Business location: Gujranwala, Pakistan.