Return Policy

We want you to receive the correct products in good condition. This Return Policy explains when a return may be accepted and how to request one.

When You May Request a Return

A return request may be considered where you receive a damaged product, an incorrect product, a materially incomplete order, or another issue that Golden Herbs confirms is eligible for return under the circumstances.

Report the Issue Promptly

Please contact us as soon as reasonably possible after delivery. For damaged, incorrect or incomplete orders, early reporting helps us investigate the order and courier handling.

Proof and Order Details

We may request your order number, photographs of the product and packaging, delivery label, and a description of the issue. Please keep the product and packaging until we advise you what to do.

Products That May Not Be Returnable

For hygiene, safety and product-quality reasons, opened or used products may not be eligible for return unless the issue is a verified defect, damage, incorrect item or another circumstance where a remedy is required. Perishable, consumable or sealed products may have additional restrictions.

Change of Mind

Returns based only on change of mind are [CONFIRM WHETHER ACCEPTED]. If Golden Herbs offers change-of-mind returns, the product must meet the stated return conditions and any applicable return shipping cost will be communicated before the return is arranged.

Return Window

Return requests must be made within [CONFIRM RETURN WINDOW] of delivery, unless a longer period is required by applicable law or Golden Herbs agrees otherwise.

Return Approval

Submitting a request does not automatically mean the return is approved. Golden Herbs will review the circumstances and provide return instructions where the request is accepted.

Return Shipping

Where the return is caused by a verified Golden Herbs error, damaged item or incorrect product, Golden Herbs will [CONFIRM RETURN SHIPPING ARRANGEMENT]. For other eligible returns, return shipping may be the customer's responsibility.

Exchange or Replacement

Where appropriate and available, Golden Herbs may offer a replacement or exchange instead of a refund. The available remedy will depend on the product, issue and stock availability.

Contact Us

WhatsApp: 0306-9122288 | Email: Help@goldenherbs.pk. Please do not send a return to an address unless Golden Herbs has provided return instructions.